Frequently Asked Questions
Everything you need to know about your Viwoods experience.
What is the typical shipping timeframe for Viwoods orders?
Standard shipping usually takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.
Do Viwoods electronics come with a warranty?
Yes, all Viwoods hardware includes a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. Items must be returned in their original packaging with all accessories included. A restocking fee may apply for items that show signs of wear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient checkout.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Are software updates included with my device purchase?
Absolutely. Viwoods provides regular over-the-air (OTA) software updates to enhance performance, security, and introduce new features at no additional cost.